KALME Cream Cleanser 150ml

Rating:
92% of 100
In Stock
£14.95
A moisturising water-free cream cleanser containing ingredients to help combat the symptoms of rosacea and dermatologically approved for use on sensitive skin.
 
£14.95
1. KALME Day Defence SPF25 or SPF30 – which is best for you?

You may notice we have two KALME Day Defence creams and wondering why?  

It’s simple. Many of our customers requested a higher SPF and a smoother cream. In order to do this we had to simplify our original formula. So our Day Defence SPF 30 is a simpler, smoother formulation with a higher SPF factor. It’s slightly less ‘natural’ than our original formulation as it doesn’t use a mineral SPF but it still contains capers for reducing redness plus several other naturally active ingredients to help calm and smooth skin and is suitable for sensitive skins.

Our original Day Defence SPF25 has a lower SPF but is a more complex cream with more ingredients in and is almost 100% natural making it suitable for extremely sensitive skin. The cream is slightly less ‘smooth’ due to amount of natural ingredients and its mineral SPF.   We made both creams to try and cater for everyone’s preferences. 

So really it’s down to your personal preference and skin type. If you prefer a higher SPF and smother but slightly less natural cream, try our Day Defence SPF30. If your skin is extremely sensitive and you are finding it is reacting to higher SPF’s, then try our original Day Defence SPF25.   

We hope this helps you chose the right Day Defence for you.

2. I react to all suncreams/ spf what do you recommend?

Our Kalme Day Defence SPF25 is designed for sensitive skin and is particularly low reactivity. Our Day Defence SPF30 is not as calming as it uses a chemical sun filter. Whereas the SPF25 is 100% mineral and in our experience is fantastically low reactivity and works well even on very sensitive skin.

But always patch test any new cream. Everybody's skin is different and what might be great on me may react badly with you. So always patch test and make sure you leave on your skin for 24 hours before you cover your face with anything new.

3. Do any of your creams use a chemical SPF.

We use several different SPF systems, some all mineral, some all chemical and some are a mixture depending on their design aims.

Our Kalme Day Defence SPF25 is a 100% mineral SPF using Zinc Oxide which has been micronised until it is transparent on the skin. This is a fantastic low reactivity product which works very well with sensitive skins. This is our favourite product. But pure mineral creams can still have drawbacks. One of these is that they feel a bit dryer and less smooth than a chemical filter cream.

Our Kalme Day Defence SPF30 is 100% chemical filter which is a type which is good with sensitive skin. However, it is more reactive than the 100% mineral Day Defence SPF25. But it is smoother to apply and feels smoother on the skin. The SPF25 can feel a bit dryer.

Our Kalme Chameleon Concealer SPF20 uses mainly a Titanium Dioxide mineral SPF. But it also uses a little bit of chemical to increase the bandwidth to protect against a wider spectrum of UV light. This is a very complex cream that ticks many many boxes from treatment, to concealment to protection.

HEVL SPF50 is a massive full spectrum suncream that uses a mixture of chemical filters and the new HEVL (High Energy Visible Light) filters to block out what the three bandwidths of sunlight including UVA, UVB and High Energy Visible Light which penetrates deeper into the skin than UVA and UVB.

4. How do I use the Kalme Undercoat?
Kalme Undercoat can be used either as a stand alone moisturiser to help desensitise skin, or under other products to help protect skin from irritation from other products. 
If your skin is quite dry then use Undercoat under both the Kalme Day Defence and/or Chameleon Concealer and Night Cream. If it's not dry, then only use it under the Day Cream/Concealer.

Always wear undercoat under any make up put directly onto your skin. So if say you are going out in the evening and applying new make up without the Day Cream, then always apply Undercoat first before your cosmetics.

When using under other products apply Undercoat first after cleansing and wait a few minutes before applying other products. 
5. When do I use Kalme Undercoat with other Kalme products?

Kalme Undercoat is best used FIRST straight after cleansing before any other Kalme products are applied. It can be used under Kalme Day Defence 25 or 30, Kalme Chameleon Concealer and Kalme Night Repair Cream. 

6. Day Defence SPF25 is separated and looks grainy have shaken it up and seems a bit better. Is this normal?

Due to the amount of natural ingredients in KALME Day Defence SPF25, it will need a few hearty shakes before using to ensure the ingredients are properly mixed. You may also find when applying KALME Day Defence SPF25 that you find mini white particles in the cream. This is nothing to worry about. These are particles of the pure zinc mineral sun block. Unlike other mineral SPF creams, Day Defence SPF25 contains pure zinc oxide, which is a mineral that not only provides a block from the sun rays but is also 100% non-reactive on highly sensitive skin. Zinc also helps reduce spots and inflammation on the skin.
 
The only downside of pure zinc is that it’s impossible to get it to fully combine into a completely smooth cream, so small particles of the zinc mineral appear in the cream. The amount of micro zinc particles in the cream can vary according to temperature changes. Our best advice is to blend micro zinc particles in with your fingertips when applying the cream and they will eventually melt and blend onto the skin after a few seconds.

7. Do Kalme products also have anti-ageing effects?

Kalme products contain a patented super antioxidant. Antioxidants are generally considered to be helpful in the fight against ageing. 

They also contain a 24 hour moisturistation ingredient, and moisturisation is another key aide to anti-ageing. 

The Kalme Chameleon Concealer also contains a prebiotic ingredient, which can help repair the skin barrier that in turn helps the skin retain moisture. 

Dry skin is the main enemy to youthful looking skin so all ingredients that prevent dryness will aide the anti-ageing process.

8. I have rosacea what Kalme products are best to start off with?


The Kalme Basic kit is designed to cover all your skincare needs if you have rosacea. It includes a day cream with SPF25, a nourishing night cream and a water-free cream cleanser. These three products should cover all your basic daily skin care.

We try to encourage our customers to use Kalme kits rather than single products to ensure they are not using other products that may be interfering with the effects of the Kalme products. This is why we price the Kalme skincare kits at a discounted price to encourage people to use the kits to get the maximum effects from our products. The Kalme Basic kit is an economical kit to start off with.

If the Kalme products then work for your skin and you want a concealer, when you re-order you can then include the Kalme Chameleon Concealer in the total Kalme Skincare Range, which is a little more expensive as the concealer is a more luxury and multi-functional product, but it's still a great deal when included in the total Kalme Skincare Range. In fact if you use a concealer daily and want one that is suitable for use on rosacea than buying the total Kalme kit is the best value for money out of all the kits as its the most heavily discounted.

We ask new customers to give products at least 2-3 weeks of daily use before assessing results or changes to their skin. These are not medications and don't act as a quick fix. They have a progressive effect if used regularly over a longer period of time and are designed as a daily management skin care regime to help control rosacea on a long term basis. 

9. The Chameleon Concealer is not really matching my skin tone what should I do?

We're sorry the concealer isn't working for you. Do remember its a treatment concealer so its treating your skin as well as concealing it. 

Many people find that with continued use, the concealer starts to reduce underlying redness and evens out skin tone and so achieves a much better tone match once the skin in less red or uneven. 

Another tip is also adding a little of your normal concealer over the top until your skin starts to calm down.

However if you're really unhappy with it you can send it back and get a refund.

We hope this answer has helped

10. Can I use Kalme products alongside medication for my rosacea?

We can't comment on prescribed medications but would recommend that you always consult your doctor before taking any other products alongside your prescription medications. 

11. I stopped my topical prescription cream and switched to Kalme products and my skin is even worse

We would never recommend that you stop any prescription medication in favour of our products. However if you have already decided to do this and you are experiencing worse symptoms this could be due to your skin reacting to coming off your prescription cream. This is very common and symptoms can get sometimes get significantly worse for a period, especially if you have been taking them for some time. People can go on develop a condition called 'red skin syndrome' after stopping prescription creams, where by their skin is very red and inflamed and sometimes it can even blister. 

If you are experiencing worse symptoms after coming off medication, we recommend you see your doctor for advice.

12. My skin has got worse after using the Kalme products what should I do?

Firstly we'd advise that if the Kalme products are in any way causing any burning or painful sensations for your skin, you should stop using them immediately.


If you are not experiencing any unpleasant effects from the using the Kalme products but your skin has got slightly worse in the first 1-2 weeks of using them, such as more pimples or addtional dryness, then we recommend that you wait at least 3-4 weeks before assessing the changes in your skin. Fluctuations in symptoms during the first 1-2 weeks are fairly normal. Sensitive skin is a complex issue and will take time to readjust and settle in to any new skincare regime before the real benefits can be seen. 


There are also other factors that may be causing problems with your skin that may not be due to the Kalme products but may be impeding their effects. 


One of the main issues is if you have been using any medicated or anti-bacterial products for your skin before or at the same time as using the Kalme products.


If you are using any medicated or anti-bacterial products at the same time as the Kalme products then there could be an interaction between the two products that could cause problems for your skin. We recommend that Kalme products are not used in conjunction with any medicated or anti-bacterial skin products.


If you were using medicated or anti-bacterial products for your skin for a period of time before you started using the Kalme products, the changes in your skin are more likely to be due to the skin reacting to this than the Kalme products. When medicated or anti bacterial products are stopped, usually the skin reacts for a period of time due to withdrawal symptoms. This reaction can vary from mild to severe, depending on the period of use, the strength of the products and the state of your skin. If the skin is in a state of withdrawal, the benefits of Kalme products are going to take longer to take effect.


In addition you should also consider any relevant lifestyle changes that you have made or experienced while using the Kalme products. For example if any of the following factors;  increasing your alcohol intake, a change in diet,  higher than normal levels of stress or anxiety, increased exposure to sun or a period of illness have occurred during your time using the Kalme products, then these factors could have a fairly major impact on the worsening of your symptoms.

13. No tube or pump inside the Chameleon Concealer packaging

The bottle for the Chameleon Concealer is a new type of airless vacuum pump. There is no tube inside. The vacuum pump pulls the product up from the bottom via an airless vacuum system. So you will not find any thin little tube like a straw inside the bottle. It is empty and meant to be empty.

This is used so that as little contamination from outside bacteria enters the tube as possible. On a new tube it takes several pumps to begin with to get the product to the dispenser head. Once its there it pumps out on the first pump each time. 

It is designed only to pump out small amounts each time for controlled use so that product is no wasted.

If you are having trouble pumping then the lid may need to be screwed on tight and correctly. If it is loose or not screwed on properly a little bit of air can be pulled into the tube which stops the vacuum pump working.

14. Why can I no longer buy the Day Defence SPF30 as part of a Kalme value pack?


We are now only offering the Kalme SPF25 as part of the Kalme Full Skincare Kit as this is our most recommended product. 

The SPF30 is not a pure mineral sun cream and is not suitable for very sensitive skin.

We need to make sure we differentiate it with customers from the SPF25 and the SPF30 as they are very different products.

So we now sell the SPF30 as a separate additional product and of part of our recommended Kalme skincare kits. 

15. The Day Defence SPF25 is lumpy and doesn't absorb, what can I do?


Sorry you are having problems with the Day Defence SPF25. The 'lumpy' bits are the pure mineral zinc SPF. They should dissolve once you rub it in. Please bare in mind that as the cream contains a pure mineral block, it is a literal sun block, so does sit on the surface of the skin more to really protect the skin. That is why it doesn't sink in like a beauty cream. 

This cream also contains a long list of other natural ingredients to help combat the several symptoms of rosacea, redness, inflammation and dryness.  Combining so many ingredients in a natural cream is very hard for any formulator and sometimes the ingredients can separate a bit. 

Also as its such a natural cream sometimes changes in temperature can effect its consistency. 

But a good shake of the tube before use should solve this and once rubbed into the skin the ingredients should further combine and sink into the skin. 

The vast majority of people who buy this product have VERY sensitive skin that can't tolerate ANY chemical SPF products. Do bare in mind this is a treatment product and not just for beauty purposes. Thousands of our customers literally can't use any other product on their skin than the Kalme Day Defence, and so they love it despite the fact its not as smooth as many other SPF products or moisturisers. Most of our customers feel it's worth the compromise to have such an effective and natural product to control their symptoms.

But despite all these variants it should absorb enough not to be too visible, although there is always a very slight whiteness from the cream.

16. My Kalme Day Defence has gone runny

Sorry you have found your Day Defence has gone a bit runny.


Please do bare in mind that the reason that the Kalme Day Defence is so tolerable yet effective for very sensitive skin is that its almost 100% natural in its ingredients. It's also something, even if we say so ourselves, of a mini miracle in terms of formulation. It combines a very ambitious list of natural ingredients which are very hard to formulate into a completely smooth cream. So although the final result isn't and can never be as smooth and consistent to use as a chemical cream, its ability to be tolerated by very sensitive and complicated skin types combined with its active effectiveness makes it an extremely worthwhile compromise for most of our customers.


But the downside of this type of cream is that if left sitting around for a while or if exposed to changing temperatures (so if left out in the sun or a very warm place or a very cool storage place) it can change in its consistency. This is why we always hold small levels of stock (and sometimes run out as a a result)  so product doesn't get left on the shelf too long.


If your Day Defence is runny its because some of the ingredients may have separated. It usually requires a jolly good shake to combine all the ingredients back together again. 


We generally advise that the Day Defence is shaken a few times vigorously before each use anyway, particularly if its been unused for a period of time. 


In addition you can try storing the product in the fridge as often it will be a runnier consistency if its been stored during warm weather or in a warm place such as a heavily heated room or near a radiator. 


One thing that is assured though is that your Day Defence will still be perfectly safe and effective to use.


Please let us know if this helps.

17. Do any of your products contain nano particles?

Day Defence SPF25 contains Zinc Oxide micronized down to a very small level and is counted as a nanoparticle. We use it because even at this very small size is not water soluble and does not pass through the skin barrier. We were really careful before including a nano particle in a Skin Shop product. We reviewed all the evidence and especially The European Commission’s Scientific Committee on Consumer Safety published in April 2014 which states that zinc oxide nanoparticles “pose no or limited risk”.

We also love Zinc Oxide as an ingredient for its range of benefits other than as a sunscreen. We actually include non nano Zinc Oxide as a ingredient in other products for its effects other than being a sunscreen.

18. Do I get a refund if the Kalme products don't work?
We're always sorry if our Kalme products have not met with your expectations.

However we're afraid we only offer refunds if you have an immediate skin reactions to the products and send them back to us more or less unused. We unfortunately can't offer refunds for everyone on the basis the products have not worked as well as they hoped.

Rosacea is a very complex skin condition and we do not guarantee that our products will work the same way on every type of skin.

If you have rosacea you will probably already know that most treatments for rosacea have varying effects on different people. That goes for medications on prescription as well as non medicated treatments. Unfortunately there simply isn't one product that works for everyone, we really wish there was.

The vast majority of our customers find the Kalme products do help their rosacea, from small improvements to almost clearing their skin. It's because of this that we continue to make and develop our Kalme products. If they really didn't work for most people we honestly wouldn't continue to make them. 

Our Kalme products are designed for long term use and progressive improvements. They are not instant cures. We advise that providing your skin tolerates the products to asses their effect over a 3-4 month period and note whether your skin over all is less red, less sensitive and less bumpy that it was before.


But if you still fail to see improvements over this period we're really sorry that Kalme products have not worked as well for your skin as we hoped they would. 

 

19. The pump on the Chameleon Concealer doesn't work
The tube for the Chameleon Concealer is a new type of airless vacuum tube. There is no pump inside. The tube pushes the product up from the bottom via an airless vacuum system.
This is used so that as little contamination from outside bacteria enters the tube as possible. On a new tube it takes several pumps to begin with to get the product to the dispenser head. Once its there it pumps out on the first pump each time.
It is designed only to pump out small amounts each time for controlled use so that product is no wasted.
What may have caused the lack of pump action is that the top is not screwed on tightly enough, may be threaded on unevenly or may have loosened during postage, which can effect the vacuum pump.
Please unscrew the top and then re-screw the top again firmly.
If the pump still doesn't work please contact us again.

20. Can Silver Serum also be used with Kalme products and why does it help rosacea?

Yes Silver Serum can be used with Kalme products

Why does it help rosacea?

Because rosacea is a skin condition that causes frequent inflammation of the capillaries just under the skin's surface, which causes damage to the skin barrier function, whose main function is to keep moisture in and bacteria out. Once skin barrier function is compromised, the skin starts to loose moisture more easily as well as let in more external bacteria.

Hence why many of the classic symptoms of rosacea aside from the redness, is dry but spotty skin. These are secondary symptoms caused by the damage to the skin from underlying inflammation, which is the root cause of rosacea.

Weakened skin barrier function needs increased levels of good skin bacteria to repair itself so Silver Serum essentially works by aiding the skin's natural repair function, which is often depleted in skin prone to frequent rosacea flare ups.

Incorporating Silver Serum into your daily routine with Kalme products can help improve dryness and also aide skin repair and guard against spots.

How do I use Silver Serum with Kalme products?

You should apply the Silver Serum twice daily (am and pm) straight after cleansing and before you use any of the Kalme products. Apply a thin coat of Silver Serum first and then apply whatever Kalme products you are using during the day or at night. 

21. My rosacea is much better after using Kalme but has become very dry, what should I do?

Many people find that as their rosacea starts to heal and the redness and spots decrease, the skin does become drier. Its ultimately a good sign as it does mean that its healing, especially  if you are noticing reduced redness and spots. 

We'd recommend that you add Kalme Undercoat to your daily skincare regime to address the dryness.

The Kalme Undercoat is designed to combat dryness and also reduce skin sensitivity. Its an extra layer of moistursation that users can add to their daily Kalme skincare routine if their skin becomes very dry during the healing process. The dryness should improve over time.

How do I use Undercoat with my other Kalme products?

You should apply the Undercoat twice daily (am and pm) straight after cleansing and before you use any of the Kalme products.

22. What is the difference between the Zinc Oxide in the SPF30 and the SPF25 Day Defence?

The Day Defence SPF25 uses a Zinc Oxide mineral sun filter to provide sun protection. The Zinc Oxide is present in a very high percentage and forms a significant part of the product. The Day Defence SPF30 uses a chemical sun filter and does not use Zinc Oxide for sun protection.

However, the SPF30 does contain Zinc Oxide as an ingredient. Although it is in much smaller and different format. It is present as we really like the effect of Zinc Oxide as an anti inflammatory ingredient. So while it is not a main ingredient we know that Kalme customers like the effect from the SPF25 so we have included it.

I hope this explains the difference.

Kind regards,

Joanne Sinclair

23. Although my rosacea has improved I'm finding the Day Defence SPF25/30 is making my skin greasy, what can I do?
Any cream with an SPF in it is always going to be a little greasier than a normal cream as SPF's by their very nature are a bit greasy.
However the benefits of a daily SPF to your skin if its prone to rosacea far outweigh the negative aspect of the greasiness. In addition the SPF in the Day Defence SPF25 is a pure zinc mineral block, so this not only protects the skin from UV damage (the main trigger for rosacea flare ups) but is also anti inflammatory to calm down the underlying inflammation that is the main symptom of rosacea.
So although your skin may be suffering a little more from greasiness, as you say it is much calmer so you have almost certainly been experiencing the many benefits of Day Defence SPF25.
The SPF30 is no less greasy, in fact perhaps slightly more so. Rosacea is a complex skin condition but more commonly than greasiness, one of the secondary effects of it is people get very dry skin. Some customers found the SPF25 too drying so we made the SPF30 for people with rosacea and dry skin, and also it doesn't have the pure zinc mineral block in it (which is what has the drying effect) so its not as suitable as the SPF25 if you have very sensitive skin.
To address the greasiness you are experiencing you may want to try one of the products from our sister skincare range Clarol. Its a range dedicated to greasy skin prone to acne. But it's still suitable for use on sensitive and rosacea prone skin types as it contains no harsh chemicals.
The product that will help you most with the greasiness is called Sebopure. Its the first 'sebum purifier' on the market and works brilliantly on greasy skin. Unlike all the 'sebum inhibiting' products on the market, Clarol's Sebopure works entirely differently. We believe that the key to tackling greasy skin is not to try and reduce the grease (as this is in fact very good for keeping skin healthy, strong and flexible) but to keep the grease from going rancid through oxidisation (essentially keeping it pure) so that it doesn't lead to pore blockages, which leads to infection and acne.
But as the Kalme products are helping your skin so much we wouldn't advise you stop using the Day Defence. As we have pointed out, a daily SPF and anti-inflammatory is crucial for controlling the underlying primary symptoms of rosacea, which is redness and inflammation cause by dilation of the blood vessels just below the skin's surface.
Try applying the Sebopure under the Kalme Day Defence during the day and under the Kalme Night Repair Cream at night. The other thing you might want to consider doing is removing the Day Defence as soon as you get into the house for the evening, like when you get back from work. If you can remove it earlier it can help reduce the greasiness.
Here's the link to Sebopure on our Clarol website:
https://www.clarol.co.uk/sebopure
24. Do you have any tips about getting the most of of my Kalme products?

 Here are some tips on getting the most out of the Kalme products; 

 - Please expect some degree of 'fluctuations' in your skin condition over the first 2-3 weeks of using the Kalme products. Especially if you have been using any medicated or anti-bacterial products before hand. Best results are seen after about four weeks so please be patients. Bare in mind that these are natural products that take a bit of time to take effect, especially if they are also having to counteract previous damage or hyper sensitivity from harsh or medicated products. 

 - Do not use Kalme products in combination with any medicated products or anti bacterial products.

 - Try and avoid all make up removers or any other detergent products on your skin while using the Kalme products.

 - Always wear Kalme products under any cosmetics 

 - Keep your skin our of the sun

  - Cleanse twice a day and avoid washing your face with water

Many people find that as their rosacea starts to heal and the redness and spots decrease, the skin does become drier. Its ultimately a good sign as it does mean that its healing, especially  if you are noticing reduced redness and spots. 

We'd recommend that you add Kalme Undercoat to your daily skincare regime to address the dryness.

The Kalme Undercoat is designed to combat dryness and also reduce skin sensitivity. Its an extra layer of moistursation that users can add to their daily Kalme skincare routine if their skin becomes very dry during the healing process. The dryness should improve over time.

How do I use Undercoat with my other Kalme products?

You should apply the Undercoat twice daily (am and pm) straight after cleansing and before you use any of the Kalme products.

25. I've just started using Kalme products and they're nice to use but my skin seems more spotty and unbalanced than it was. Is this normal?
Sometimes this can happen as highly sensitive, damaged and weakened rosacea prone skin readjusts, especially if medicated products have been used previously on a long term basis. 

The skin can go through a withdrawal stage as it withdraws from its reliance on medicated products and readjusts to a more gentle natural conditioning. Kalme products contain several targeted ingredients to combat the multiple symptoms of rosacea, but its important to remember that they are also mostly natural products so do not take effect as 'immediately' as medicated products. 

However for most people, after 3-4 weeks they usually start to have an accumulative effect and if used regularly for many people they help control and manage flare ups and generally significantly improve the skin's condition and fluctuating skin tones on a long-term basis. 

Sadly too often people give up on the Kalme products too quickly before seeing their full benefits, although of course like any product for rosacea (medicated or not) ,its a very complex skin condition and not all products will work the same for everyone. Its often a matter of trial and error to find out what works individually. 
26. How long should I wait to see the results of the Kalme products?
This depends on the severity of the symptoms and if medicated products have been used previously so its hard to give precise timings as rosacea is a complex skin condition that varies a great deal between different people. For some people the Kalme products work very quickly, within a few days, and for others it takes several weeks.

However as a general guide, after 3-4 weeks most people usually start to see significantly positive results and the products begin to have an accumulative effect.

If used regularly over several months, for many people they help control and manage flare ups and generally significantly improve the skin's condition and fluctuating skin tones on a long-term basis. 

Sadly too often people give up on the Kalme products too quickly before seeing their full benefits, although of course like any product for rosacea (medicated or not), its a very complex skin condition and not all products will work the same for everyone. Its often a matter of trial and error to find out what works for you personally.
27. Should the Kalme cleanser replace my facial wash and make up removers?

Yes totally. You should use the Kalme Cream Cleanser in replacement of all other cleansers, make up removers and/or washes.

If you have rosacea you should generally  try to avoid using any foaming washes, exfoliants or make up remover detergents on your face. 

Avoiding anything that requires you to use water at all can really help rosacea

Why is water-free cleansing better for red and sensitive skin?

 

If you have rosacea, cleaning your skin too often with water or using chemical make-up removers may make it worse.

 

Many people with rosacea admit to washing their faces several times a day in order to try and help their skin feel clean and fresh.

 

However if you are suffering from rosacea, washing your face twice daily with warm water can actually make your skin worse rather than better.

 

Why is water troublesome for rosacea?

 

Water evaporates on the skin, making it dry out quickly, meaning that skin prone to dryness will suffer.

 

In addition any sudden temperature changes to the skin, such as washing with warm or cold water, can cause rosacea to flare up as the temperature change increases circulation to the surface of the skin.

 

Water is also a caustic substance, making it fairly abrasive to sensitive skin.

28. The Kalme Cleanser doesn't remove some stubborn make up, what should I do?

The Kalme Cleanser should remove most make up and if you are suffering from a sensitive skin condition like rosacea, you should probably try and avoid the type of stubborn make up that the cleanser doesn't remove, such as waterproof mascara, eye liners etc.

However if you are having problems removing some stubborn make up, we strongly advise against the use of make up removers of any kind. These are effectively detergents that contain harsh ingredients to literally 'dissolve' stubborn make up.

So imagine what they do to sensitive delicate and damaged rosacea-prone skin!

If you have stubborn make up that the Kalme Cleanser will not remove try using a mild natural oil, such as rose hip oil or squalane oil or even olive oil to loosen the make up first. Put a little oil on a cleansing pad and rub gently into the stubborn make up area.

Wait a minute or so for the oil to sink in and start breaking up the make up. The make up should start to 'bleed' and smudge.

Then cleanse off the loosened make up and the oil with the Kalme Cleanser. This should do the trick without resorting to make up removers. 

29. The Chameleon Concealer is not matching my skin tone, what's your advice?

While the Kalme Chameleon Concealer is an amazing product in its ability to tone match to a wide spectrum of skin tones, it can;t match all skin tones. It struggles are the darker end of the skin tone spectrum and also at the very pale end. 

But if you skin tone in somewhere in between the Chameleon Concealer should be able to match your tone fairly well; 

Here are some things to try which may help you get a better tone match and a more satisfactory end result;

1. Once you have applied the concealer, keep on rubbing it in and see if the colour adjusts better with a bit more rubbing. Often this is the case.

2. On first application do not put too much on, just a thin layer and rub it in well. Then let it sit for about a minute and then apply a second coat. See if this gets a better result.

3. If you are still not happy with the final result we always suggest that people then apply a thin dusting of a powder that suits their skin tone or a foundation that like over the top. The Chameleon Concealer should have done about 90% of the concealing and tone match but can sometimes needs a little extra help with the final 10% to perfect the tone match. Please remember that primarily this is a treatment concealer so not only is it concealing your skin, it's main function is to treat and calm your rosacea. With daily use your skin tone should start to even out and calm down making it progressively easier for the concealer to match your skin tone.

4. Are you also using the Kalme Day Defence under the Chameleon Concealer? We always recommend this both for extra effectiveness ((as the Day Defence has even more ingredients in it for addressing rosacea) but it can also help the concealer tone match more easily as the Day Defence leaves a slightly pale tinge on the skin and this makes it easier for the concealer to then tone match to it if your skin tone is slightly outside the range of the skin tones that the concealer matches easily.

5. Make sure you wash your hands after using the concealer or else it will also try and tone match to the palms of your hands. 

We hope these tips help you get a better tone match from your concealer. 

30. My Kalme Chameleon Concealer is softer and less thick than my last one. Is this normal and has anything changed??

Please do bare in mind that the reason that the Kalme Chameleon Concealer is so tolerable yet effective for rosacea-prone and sensitive skin is that it contains many natural ingredients. It has also been made with a very strict eye on tolerability for sensitive skins.

It's also something, even if we say so ourselves, of a mini miracle in terms of formulation. It combines a very ambitious list of natural ingredients which are very hard to formulate into a completely smooth concealer with an SPF. 

So although the final result isn't and can never be as consistent to use as a normal cosmetic concealers which typically use silicones plus other artificial 'binders' to keep their consistencies smooth and thick , its ability to be tolerated by very sensitive and complicated skin types combined with its active effectiveness makes it an extremely worthwhile compromise for most of our customers.
But the downside of this type of product is that if left sitting around for a while or if exposed to changing temperatures (for example warmer weather) it can very slightly change its consistency. 
If your concealer is slightly more runny its likely to be because some of the ingredients may have temporarily changed in thickness due to temperature. 

A good shake can help thicken it a bit.

Also if you find it too runny, try storing it in the fridge in between uses. This usually helps thicken it a bit. Any issues are typically due to the product being too warm.
Please rest assured though that your concealer's formula has not been changed in any way. We would always inform customers if we altered a formula due to the sensitive skin conditions that we cater for.

We hope this is helpful

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Dicaprylyl Carbonate, Caprylic/Capric Triglyceride, Glyceryl Stearate, Glycerin, Sodium Stearoyl Lactylate, Prunus Dulcis (Sweet Almond) Oil, Dimethicone, Phenoxyethanol, Panthenol (Pro-Vitamin B5), Sodium Polyacrylate, Xanthan Gum, Ethylhexylgerine, 2-Bromo-2-Nitropropane-1, 3-Diol
“I first developed rosacea after I had my first child when I was 20. I have four children and my skin got worse after each one. After trying most things apart from antibiotics as I was breastfeeding, I saw a blog post about Kalme products. Within a month of a strict cleansing and skincare routine people started to comment on how much better my skin looked. There was at least a 70% improvement in all my symptoms. The flushing had gone right down the bumpy spots pretty much disappeared and my skin was less swollen and sore. Sorele Swallow, 31, a nurse from Chesterfield. (The Express)

KALME Cream Cleanser

KALME Cream Cleanser is a highly moisturising water-free cream cleanser containing ingredients to help combat the symptoms of rosacea and dermatologically approved for use on sensitive skin. KALME Cream Cleanser contains several key naturally-active skin cleansing oils and vitamins to gently cleanse very sensitive and dry skin without irritating or increasing redness as well as improving skin flexibility and moisturisation.

KALME Cream Cleanser 150ml

KALME Cream Cleanser does not require water and effectively removes all dirt, makeup, and sun creams without drying or irritating sensitive skin, leaving skin soothed, moisturised and clean.

KALME Cream Cleanser is FREE from parabens, perfumes, SLS and MI and is made from ingredients that have been clinically tested for highly sensitive skins and skins prone to redness and spots.

KALME Cream Cleanser 150ml

 

 

Why is water troublesome for red and sensitive skin?

Water evaporates on the skin, making it dry out quickly, meaning that skin prone to eczema or excessive dryness will suffer. In addition, any sudden temperature changes to the skin, such as washing with warm water, can cause the skin to flare up as the warmth increases circulation to the surface of the skin. Water is also a caustic substance, making it fairly abrasive to sensitive skin. 

Why is water-free cleansing better for red and sensitive skin?

If you have very sensitive, red and dry skin, cleaning your skin too often with water or using chemical make-up removers may make existing skin conditions worse. Many people with problem skin admit to washing their faces several times a day in order to try and help their skin feel clean and fresh. However, if you’re suffering from very sensitive skin, skin prone to redness and dry skin, washing your face twice daily with warm water can actually make your skin worse rather than better.

KALME Cream Cleanser 150ml